Frequently Asked Questions
Everything you need to know about shopping with R.Place.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. To start a return or exchange, please visit our online Return Portal and enter your order number and zip code.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' button with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
R.Place accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize organic cotton, recycled polyester, and ethical manufacturing practices to ensure our fashion has a positive impact on the planet.
Can I modify or cancel my order after it has been placed?
Because we aim to ship orders as quickly as possible, we can only accommodate changes or cancellations within 60 minutes of the order being placed.